Privacy Policy

1. Overview

At Pillai Ceramics ("we," "our," or "us"), founded by CEO Anandharaj and headquartered in Trichy, Tamil Nadu, we value your trust and are committed to protecting your personal privacy. This Privacy Policy applies to our website, digital customer services, quotation systems, WhatsApp messaging integrations, and physical showroom interactions across our 5 regional outlets (Trichy, Karur, Karaikal, Ramanathapuram, and Madurai).

2. Information We Collect

We may collect personal information directly from you when you request estimates, purchase materials, or interact with our sales representatives:

• Contact Information: Name, phone number, email address, and billing/shipping address.
• Transaction Details: Orders placed for HPT Ceramics tiles, Ramco products, or sanitaryware, along with custom quotation histories and payment confirmation details.
• Communication Logs: Customer support messages, WhatsApp communication logs, and form submissions.
• Technical Data: IP address, browser type, device details, and navigation analytics collected via cookies when visiting our web portal.

3. How We Use Your Information

Your data is strictly utilized to process orders, improve showroom operations, and deliver prompt services, including:

• Processing, exporting, and delivering customer estimates, invoices, and product orders.
• Sending automated quotation PDFs and status updates via WhatsApp or SMS.
• Managing regional inventory across our branch showrooms and godowns.
• Responding to customer inquiries, product requests, or dealership questions.
• Ensuring compliance with local commercial regulations and financial tax reporting in India.

4. Information Sharing & Security

We do not sell, trade, or rent your personal data to third parties. We only share necessary operational details with:

• Logistics Partners: Freight and transport operators required to deliver ceramic tiles, slab marbles, and Ramco products to your project site.
• Official Dealers & Brands: Direct manufacturer processing when required for material warranties or special orders.
• Legal Authorities: When required by applicable statutory laws or legal processes in India.

We employ industry-standard physical, administrative, and digital safeguards to prevent unauthorized access, loss, or alteration of your information.

5. Cookies & Tracking Technologies

Our website uses basic cookies to optimize page navigation, improve layout performance, and remember user preferences. You can choose to disable cookies through your web browser settings; however, certain interactive website features may function with limited capabilities.

6. Your Rights & Contact Us

You have the right to request access to your personal information, request corrections to inaccurate details, or ask for the removal of your contact data from our marketing communications.